Citywide Plumbers
citywideplumbers.co.uk
61 Gwendwr Road, London W14 9BG
1. Introduction
Citywide Plumbers (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, request quotations, or book our plumbing, heating, boiler, gas, drainage, and related property maintenance services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
2. Information We Collect
We may collect and process the following information:
- Name and contact details
- Telephone numbers and email addresses
- Property address and service location
- Booking and appointment information
- Payment and invoicing details
- Communication records and enquiry details
- Technical website usage information
- Cookies and analytics data
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Providing plumbing and heating services
- Managing bookings and appointments
- Responding to enquiries and customer support requests
- Preparing quotations and invoices
- Processing payments
- Improving our website and services
- Maintaining service records and compliance documentation
- Meeting legal, regulatory, and insurance obligations
4. Legal Basis for Processing
We process personal information where:
- You have provided consent
- Processing is necessary for a contract or requested service
- Processing is required for legal obligations
- Processing is necessary for our legitimate business interests
5. Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to improve user experience, analyse traffic, and enhance website functionality.
Cookies may collect information such as browser type, device information, pages visited, and interaction data.
You may control cookies through your browser settings. However, disabling cookies may affect certain website functions.
6. Sharing of Information
We do not sell your personal information.
We may share information where reasonably necessary with:
- Engineers, contractors, and service providers
- Payment processors and accounting providers
- Website hosting and IT service providers
- Insurance providers and legal advisers
- Government authorities where legally required
Any third-party service providers are expected to process personal data securely and lawfully.
7. Data Retention
We retain personal information only for as long as reasonably necessary for business, legal, tax, insurance, warranty, and compliance purposes.
Retention periods may vary depending on the nature of the service provided and applicable legal obligations.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration.
However, no internet transmission or storage system can be guaranteed as completely secure.
9. Your Rights
Under UK data protection law, you may have rights including:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of personal data where applicable
- The right to object to certain processing activities
- The right to restrict processing in certain circumstances
- The right to withdraw consent where consent applies
Requests relating to personal data may require proof of identity.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
Users should review the privacy policies of any external websites they visit.
11. Children's Privacy
Our services and website are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time.
The latest version will always be available on our website.
13. Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Citywide Plumbers
61 Gwendwr Road, London W14 9BG
Website: citywideplumbers.co.uk
Email: info@citywideplumbers.co.uk
Telephone: 020 3892 8545