Losing your Gas Safety Certificate can be stressful, especially if you're a landlord or property owner in London. But don't worry—Citywide Plumbers are here to assist you with a prompt and professional solution. In this guide, we explain what steps to take if you misplace your certificate, why it's important, and how we can help you stay compliant with UK gas safety regulations.
Why a Gas Safety Certificate Matters
A Gas Safety Certificate, also known as a CP12, is a legal requirement for landlords across the UK. It proves that all gas appliances, pipework, and flues in your property have been inspected by a Gas Safe registered engineer and are safe to use. Without this certificate, you risk breaching legal obligations, invalidating insurance policies, and compromising tenant safety.
Common Reasons Certificates Get Lost
Gas certificates may be lost due to house moves, digital file deletions, or simply misplacing a paper copy. Landlords managing multiple properties or relying on others to store documentation often encounter this issue. Regardless of how it's lost, it’s essential to act quickly.
Step 1: Contact Citywide Plumbers
The first and best action is to call Citywide Plumbers at 02038928545 or email info@citywideplumbers.co.uk. If we issued the original certificate, we can often retrieve and resend a digital or printed copy. We maintain secure records of all gas inspections we carry out.
Step 2: Book a New Gas Safety Inspection (if needed)
If the original certificate wasn’t issued by us or can’t be retrieved, we recommend booking a new inspection. Our Gas Safe registered engineers will conduct a full check of your appliances and pipework and issue a new certificate the same day, ensuring you remain fully compliant.
Step 3: Secure Your Documents
Once you have your replacement certificate, store it in multiple formats:
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Keep a digital copy in cloud storage
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Print and file a physical copy
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Send a copy to any property managers or tenants, if applicable
This will prevent future complications and prove your compliance in case of audits or emergencies.
Why Choose Citywide Plumbers?
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Fully Qualified Gas Safe Engineers
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Prompt and Professional Service Across London
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Fast Certificate Replacements
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Clear Communication and Support
We pride ourselves on helping London homeowners and landlords meet all legal gas safety obligations with ease. Whether you’re a first-time landlord or managing a large portfolio, our team makes the process smooth and reliable.